Netino
Description
Netino by Concentrix puts the customer experience at the heart of its digital strategy with an integrated approach to Social CX. By combining technology and people, we offer a 360° solution that ranges from consulting to community management, including content creation and moderation on all social channels.
Backed by 20 years' experience, we support our customers in the design and deployment of personalized communication tools, in line with the expectations of their audiences. Our teams, based in Paris and around the world, work 24/7 to deliver seamless execution and a quality customer experience.
Today, with the operational expertise of the Concentrix+Webhelp group, we mobilize more than 2,000 experts to serve over 200 customers in various sectors (retail, media, travel, healthcare, etc.), on a delegated basis, telecommuting or in our specialized centers (Social Room - Lisbon, Content Factories - Romania & Madagascar).
Our vision of Social CX encompasses moderation, e-reputation analysis, curation, content creation and management, to enhance the engagement of your communities. By combining customer insight gathering and social interaction analysis, we help you anticipate crises and optimize your users' experience throughout their online journey.
At Netino by Concentrix, we offer tailor-made support, adapted to the specific needs of your digital communities and your social media strategy, to maximize your online impact.
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